Scoring a live forecourt right now

Measure frontline customer service

Service Bear scores every customer interaction against the standard you set, so you can measure how your frontline team performs, target training where it is needed, and track the trend over time.

Book a 15-minute demo See how it works
Consent from day one Processed in South Africa Every flag checked by a person
Service Bear overview dashboard: average compliance, staff and customer politeness, the flags that need review, the training items the whole team is failing most, and a staff leaderboard.
Service Bear scoring one customer interaction at 76 percent, with greet, loyalty and upsell met and receipt missed.
Service Bear dashboard: role tabs, a staff leaderboard ranked by compliance, and a compliance trend over time.

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225 caught vs ~6

In its first week at one busy forecourt, Service Bear scored 225 customer conversations, every single one. A manager running monthly spot-checks would have caught about six. Our first live site · June 2026

The problem

The moments that win or lose a customer happen when you are not there.

Good service brings people back. A bad experience quietly sends them somewhere else, and they seldom tell you why. Almost all of it happens at the counter while you are busy running everything else.

You cannot be everywhere

You cannot stand at every till, chair and table at once. The greeting that lands, the upsell that is skipped, the rude customer handled well: it all happens while your back is turned.

Complaints are the tip of it

Most unhappy customers say nothing. They just stop coming. By the time takings dip, the shift that lost them is weeks gone and impossible to trace.

There is nothing to point to

When it is time to coach someone, it comes down to memory against memory. Your strongest people go unrecognised, and the same problems keep coming back.

Three steps, then it runs
quietly in the background

Nothing for your staff to operate, and a clear, short result on your dashboard.

1

Record Consent from day one

A small recorder runs through the shift. There is nothing for staff to switch on or learn. Customers and staff are told before it starts, and the signage and consent forms come in the box.

2

Score Your standard

Each conversation is written up and scored against the standard you set for that job. A cashier, a waiter and a barber are each judged on what their own role calls for.

3

Review A person checks it

You get a plain view of how everyone did, and a short list of moments worth a listen. Nothing counts against anyone until a person has checked it.

What gets measured

One place to see how the whole team is doing, and to find the handful of conversations that need you.

Flagged moments

The handful of conversations worth your time, each with the exact words and the timestamp. Listen, then make the call yourself.

Credit where it is due

When someone stays calm with a difficult customer or goes out of their way to help, that shows up here too. Your best people finally get noticed for it.

Trends over time

See whether your coaching is landing, across sites, teams and shifts, week after week.

POPIA pack, in the box

Signage, consent forms and a spoken disclosure script, ready to use. You are set up to record lawfully from the first shift, and we help you get it right.

Privacy & POPIA

Fair to your staff, and straight with POPIA.

This records real people at work, so we do not treat privacy as fine print. Service Bear is built to be fair to your team and lawful from the very first shift.

Everyone is measured the same way, and a person always has the final say.

Consent and signage from day one

Customers and staff know recording is happening before it starts. The signage, the spoken disclosure and the consent forms ship with every site.

A person always decides

The AI only ever suggests. Every flag is checked by a human before it means anything. Speech-to-text can mishear, so no one is judged on a transcript alone.

Your data stays under your control

Recordings are processed on hardware we run, here in South Africa, and deleted once they have been scored.

Everything is logged

Every time someone opens a recording or reviews a flag, it is recorded. You can always show who saw what, and when.

Pay by the recorder, or by the site

A fixed monthly fee, VAT included. We work out the exact number with you, based on how many sites and recorders you need.

Per recorderSingle sites
Scoped to your setup

Best for one shop, one forecourt, or a salon with a single chair. One recorder per counter, till or chair.

  • Scored against your own standard
  • Dashboard, trends and scorecards
  • Flagged moments with the audio
  • POPIA pack: signage, consent and policy
Per siteFranchises and chains
Programme pricing

Built for groups, like an 80-branch franchise. As many recorders as a site needs, rolled up by site.

  • Everything in per-recorder, plus
  • As many recorders per site as you need
  • Group and multi-site reporting
  • Access for area and regional managers

Final pricing depends on your sites. All prices in rand, including VAT.

The things people ask us first

Is this spying on my staff?

It is the oversight a manager already gives by standing at the counter, applied evenly to everyone, with consent on file. It works in your staff's favour too: the people who look after customers well finally get noticed for it.

Does it understand more than one language?

Yes. Service Bear can score across most of the eleven official South African languages.

Is this for any customer service role?

Yes. Any role where your staff deal with customers face to face: cashiers, forecourts, salons, restaurants, front desks and reception. You set the standard for the role and Service Bear scores to it.

See it on one of your own shifts

Give us fifteen minutes. We will walk you through a real scored week and set up the standard for one of your roles while you watch.

Book the demo See how it works
South African team POPIA pack included No lock-in